Payment Methods: Through PayPal, we accept all major credit cards. Postal money orders or certified bank checks are also accepted. A payment plan can be worked out if the one time total payment is difficult. Give us a call and we’ll set up a payment plan that works for you. We’ll hold your snake and ship when payment is complete. Shipping: We use FedEx express service to ship nationwide. They guarantee delivery within 24 hours. We will work with you to arrange shipping at your convenience but is very important to have someone available to accept delivery. If this isn’t possible we can ship to your nearest FedEx or Kinkos store. We prefer to ship when the temperatures along the shipping route are expected to be between 40 and 90 degrees F.                 Guarantee: Our snakes are guaranteed to arrive alive and stay alive for 14 days after delivery. For this to be effective certain conditions must be met. The shipping container must be opened immediately upon delivery. The snake must be provided with a suitable escape proof properly heated cage. The cage should be large enough for the snake to stretch out most of his length for example a 32 inch snake should have a 24 inch cage, a 6 foot snake should have a 4 foot cage. Ideally the cage should be heated by an under cage heat mat. The temperature should vary from 90-95 degrees at the warm end to 78-85 degrees at the cooler end. It is better to be a little cooler than too hot. A water dish large enough for the snake to curl up in should be provided. Some snakes enjoy a good soak especially just before shedding. The water must be checked daily as some snakes also enjoy defecating in the water. The water dish should be placed away from the hottest end of the cage. The new arrival should be given at least a week to acclimate itself to its new surroundings before feeding is attempted. We prefer to feed thawed frozen rats of the appropriate size. Freezing kills most food born parasites and a dead rat can’t bite and possible injure your snake. If you have any questions about feeding or care of your snake please call us as soon as possible.                 If your snake fails to arrive alive or should die within first two weeks after delivery we must be notified immediately. Photographic evidence of its death or a certification from a licensed veterinarian must be provided before we can provide refund or a credit toward another snake.